CV

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User Experience Design Expert  [April 2013 - Present]

• Provide product design, usability, evaluation and support to development teams
• Ensure solution balances user needs with business goals
• Design proof-of-concept proposals to assist sales and pre-sales
• Create wireframes and prototypes for user testing and validation
• Utilize design thinking methods, such as personas, storyboards and user story maps
• Conduct design reviews with project stakeholders and customers
• Promote user-centric design best practices and standards

Senior Designer [June 2005 - April 2013]

• Conceptualized, prototyped and designed websites, mobile apps and enterprise software
• Supported project teams through all phases of design and development
• Managed all creative assets, internal and external
• Worked closely with Lixar stakeholders
• Provided time and effort estimates for proposals
• Created proof-of-concept and interactive prototypes for sales proposals and presentations
• Worked with customers to define user requirements
• Managed junior designers and contractors

Web Designer / Developer [January 2005 - June 2005]

• Designed and produced websites and multimedia content for government agencies and financial institutions

Internet Marketing Specialist [September 2003 - September 2004]

• Worked with product marketing teams to design and develop content for international marketing programs
• Created and managed graphics and code for corporate website, special event sites and online annual report
• Responsible for homepage content and lead-generating stories
• Built HTML emails, animated banner ads, newsletters and user surveys
• Produced tracking reports for campaign analysis
• Assisted executive team with corporate presentations and provided show support for special events

Sales Portal Administrator [April 2002 - September 2003]

• Created and posted content from marketing and sales teams
• Redesigned the portal architecture and UI
• Developed training materials and facilitated training sessions
• Managed the sales support inbox
• Responsible for all portal graphics and code
• Provided support to the web team and sales support desk

Web Designer / Developer [October 2001 - April 2002]

• Created graphics for corporate website
• Designed and coded HTML emails
• Created animated banner ads, corporate presentations and provided support to the web team

Interactive Designer / Developer [April 2001 - October 2001]

• Led design and development on interactive Flash applications
• Designed and coded websites
• Creative strategy and content brainstorming
• Worked closely with Project Managers and team members to meet high quality standards and tight deadlines

Web Designer / Production Manager [August 1999 - March 2001]

• Designed and produced websites and created multimedia content for multiple clients
• Worked closely with Creative Director in daily functions
• Production Lead for Royal Canadian Mint, Carleton University, Dept. of Fisheries & Oceans and Dept. of Justice
• Responsible for all internal creative materials

Graphic Designer [June 1995 - August 1997]

• Created technical drawings for suppliers, manufacturers and customers
• Produced digital, marker and airbrush renderings of sign concepts
• Designed flyers, logos, stationary and proposal kits